Order taking

Order taking (Processing time performances)

SPM documentation - January 25th 2011 – Written by Rémi Equoy

Introduction

This statistic tool enables to measures the number of days between client's order receipt date and latest order acknowledgment date.

Statistics view

The Statistic form enables to analyse the statistic per customer.

The filter enables to define a period, a site and optionally the origin and the priority level :

• Customer code : This column displays the customer's code
• Customer name : This column displays the customer's name
• Nb of cust. order : This column show the number of customer orders / Requisitions in reference with the filter.
• Nb of delayed orders : This column show the number of orders with a number of days (of delay) greater than zero.
• Delay rate: 100 x [Nb of delayed orders] / [Nb of cust. order]
• Average days of delay: Average of [days of delay] of delayed lines only
• Score: Average Number of days between  [Granted processing time] and [Real recorded processing time].
• Average days to process: Average number of days to process all lines.

List

The List form enables to list the lines which will build the statistic result.

The filter enables to define a period, a site and optionally the origin and the priority level.

The period applies on the Requisition's date.

The Parameters enable to discard some lines :

• All will show all lines
• Only delayed will discard on time's lines.

• Customer code : This column displays the customer's code.
• Customer name : This column displays the customer's name.
• Req.# : This column displays the Requisition #.
• Req. date : This column displays the Requisition's creation date or Requisition's date.
• Cust. order date: This column displays the Client's order receipt date located into the Requisition.
• Latest order ack. date: Latest customer order acknowledgment printed and sent by this Requisition.
• Real recorded processing time: Number of days between Client's order date and acknowledgment, computed by using working days.
• Priority level : This column displays the Requisition's priority level.
• Granted processing time: The value depends of the priority level (see Standard granted time delay)
• Days of delay : Indicates the number of days of delay.

See also - Processing time performances -

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